Terms and conditions of sale

Dear customer,
We inform you that the general conditions of sale, indicated below, indicate, in compliance with the regulations in force to protect the consumer, the conditions and the modalities with which to proceed to online purchase on the site of START-OFF SRL , now called Seller, of products of interest to you in a safe, easy and convenient way. Therefore we invite you to read and accept them in order to proceed with the purchase.


These general conditions of sale govern the sale of products marketed by the Vendor to consumer users and users who act for purposes related to business activities.
These general conditions effective from the date of acceptance of the same by the customer on the site, which is in effect as acceptance pursuant to art. 1341 of the Italian Civil Code.
The company reserves the right to modify these general conditions of sale at any time, reporting them on the site.
It excludes any contractual or extra-contractual liability of the company for direct damage or indirect to people and / or things caused by the non-acceptance, even partial, of an order.


Products are purchased through access to the site and registration. For each of the products a description is available on the site containing the main characteristics of the same. All the information to support the purchase is intended as a simple general informative material.

It is understood that the image accompanying the product description may not be fully representative of its characteristics, but differ in color , dimensions, accessory products shown in the picture. The correct receipt of the order is confirmed by the Seller through an automatic reply via e-mail, sent to the e-mail address communicated by the customer at the time of registration. This confirmation message will include an "order number", to be used in the case of any communication with the company. The message will report all data entered by the customer who undertakes to verify its correctness and promptly communicate any corrections.

In case of non-acceptance of the order, the seller ensures timely communication to the customer.


All prices on this site are intended as prices to the public and, therefore, inclusive of VAT.
Prices may vary without prior notice and The only correct price is the one indicated at the time of order confirmation.
On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by part of the customer, in default of which the order will be considered canceled.

In case of purchase of goods with payment methods "credit card", together with the conclusion of the online transaction, the bank reference will authorize the sole commitment of the amount related to the purchase made. The amount of the goods received, even partially, will actually be charged to the customer's credit card only upon delivery of the goods ordered to the courier.

For further information or to receive support, please contact directly the seller or Customer Support team at no. telephone at the times indicated, the cost of the call is 12 cents a minute from the fixed telephone and varies depending on the operator by mobile phone.

The goods are sent only after acceptance of the order and the receipt of the credit.
In case of cancellation of the order, both by the customer and in case of non-acceptance of the same by the seller, the cancellation will be made and the release of the amount engaged (the time of release depends exclusively on the banking system). Once the transaction has been canceled, the seller can not be held responsible for any damages deriving from the release of the amount committed by the banking system.

The seller reserves the right to ask the customer for additional documents proving the ownership of the credit card. In the absence of sending the documentation the seller reserves the right not to accept the order.
The security of the transactions is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections. />


For each order made the seller issues sales document of the material shipped. For the issuance of the invoice, the information provided by the customer at the time of ordering shall prevail. The customer can request a copy of the invoice or receipt within three months of the issue.

Delivery costs are charged to the customer and are indicated when the order is placed.
No responsibility can be attributed to the seller in case of delay in the order or delivery of the order. At the time of delivery, the customer is required to check:
- that the packaging is intact, neither damaged, nor wet, or otherwise altered,
- that the number of packages corresponds to that indicated in the document transport.

Any damage to the product or the packaging or the mismatch of the indications must be immediately notified to the courier by placing the WRITTEN CONTROL RESERVE on the courier delivery test. Once the courier's document has been signed, the customer can not make any objection about the appearance of the goods delivered.
In case of non-collection within 5 working days of the material in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the customer when ordering, the order will be canceled.


See details" Right of Withdrawal "

See details" Legal Warranty "


The contract of sale between the customer and the seller is concluded in Italy and governed by Italian law. Unless otherwise stated, the Italian Law on the subject applies.
For the resolution of civil and criminal disputes arising from the conclusion of this contract of distance selling, if the customer is a consumer, ie a natural person who buys the goods for purposes not related to their professional activity, or do not make the purchase indicating in the order a reference VAT number, the territorial jurisdiction is that of the Court of reference of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Forum of the Seller's headquarters.


SUBJECT: informative and request for consent pursuant to and for the purposes of articles 13, 23 and 26 of Legislative Decree 30.6.2003 n. 196, concerning the protection of the processing of personal data.

The seller informs you pursuant to and by effect of art. 13 of Legislative Decree no. 196/2003 that:

  • the aforementioned Legislative Decree provides for a series of obligations for those who perform "treatments" (ie collection, recording, processing, storage, communication, dissemination, etc.) of personal data related to other subjects, prescribing the duty to inform interested parties about the rights that the law recognizes them and about the characteristics of data processing; < / li>

  • the processing of your personal data that will be requested and that will be communicated by you will be carried out in the Seller's premises in compliance with the principles of necessity and relevance with the use of also computerized procedures, for legal and fiscal obligations for the execution of contractual obligations;

  • the data controller is the seller. The controller of data processing is domiciled for the purposes of the law at the headquarters of the same company. On the occasion of such processing, the data controller and the relative persons in charge may become aware of the data that will be processed in compliance with the obligations deriving from the privacy rules and according to principles of correctness;

  • the processing will take place with manual and automated systems to store, manage and transmit the data, with logic strictly related to the purposes of the processing, based on the data in our possession and with commitment from you to promptly notify us of any corrections, additions and / or updates;

  • excluding communications and disclosures made in compliance with legal and contractual obligations, the data provided to the writer will only be used for the fulfillment of the law,

  • the nature of the provision is to be considered strictly necessary in relation to the purpose of the above mentioned treatments. The conferment by you of the aforementioned data is essential for the exact fulfillment of the activities listed above;

  • any refusal will make it impossible to perform correctly to contractual and legal obligations, compromising the continuation of the relationship established between the parties;

  • at any time you can exercise your rights towards the data controller, pursuant to art. 7 of Legislative Decree 196/03, in particular of:
    - knowing the existence or not of personal data concerning you and their communication in intelligible form;
    - being informed about the holder, about purposes and methods of treatment and any responsible person, or the subjects or categories to which personal data can be communicated;
    - obtain the updating, rectification or integration of data;
    - obtain cancellation, transformation into anonymous form or blocking thereof;
    - oppose for legitimate reasons the processing of data, subject to the limits established by law;
    - oppose the sending of advertising material or for carrying out market research or commercial communication.

    The complete text of art. 7 of Legislative Decree 196/2003 concerning the rights of the interested party is available on the website of the Guarantor www.garanteprivacy.it .